Privacy Policy

Zenlify Inc. ("Zenlify", "we", "us", or "our") operates an AI-powered phone answering service for home service professionals. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using Zenlify, you agree to the practices described in this policy.

1. Information We Collect

• Account information: Your full name, email address, phone number, and business name provided during registration.
• Call data: Inbound call recordings, AI-generated summaries, caller name and phone number, call duration, and reason for call.
• Usage data: Dashboard activity, analytics events, and session cookies used to keep you logged in.
• Payment information: Subscription billing is handled entirely by Razorpay. We do not store your card number or CVV on our servers.

2. How We Use Your Information

• Provide and operate the AI receptionist service on your behalf
• Deliver SMS call summaries and appointment notifications to your phone
• Process subscription payments and manage your billing account
• Improve AI accuracy, call handling, and service quality over time
• Respond to support requests and account inquiries
• Send service-related communications (never marketing without consent)

3. Third-Party Services

Zenlify relies on the following trusted third-party providers to deliver its service. Each has its own privacy policy.

• Telnyx — Powers all phone calls, SMS messaging, and AI voice processing.
• Firebase (Google) — Secure cloud storage for your account data and call records.
• Razorpay — Subscription billing and payment processing.
• Google Calendar — Optional integration for appointment scheduling. Only activated if you choose to connect your account.

4. Data Retention

Your account data is retained while your subscription is active and for 90 days after cancellation, after which it is permanently deleted upon request. Call recordings and AI summaries are retained for up to 24 months to support your analytics and call history review.

5. Your Rights

You have the right to access, correct, export, or delete your personal data at any time. To exercise these rights, email us at [email protected]. We will respond within 30 days.

6. Cookies

We use a minimal session cookie to keep you securely authenticated while using Zenlify. This cookie is protected using industry-standard security measures and expires automatically after a set period. We do not use any advertising, analytics, or tracking cookies.

7. Contact

For privacy-related questions or requests, contact us at [email protected].